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Frequently asked questions
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We offer standard and express shipping options. Standard shipping takes 5-7 business days, while express shipping delivers within 2-3 business days. We reserve the right to delay shipping for weather. Please note you will be responsible for the condition of your order should you opt for inappropriate shipping for live plants. IE, several days of shipping in the cold weather. We take all precautions for winter shipping including thermal wrap and 72 hour heat packs.
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We accept returns within 48 hours of receipt. Items must be documented as damaged or dead on arrival. Please contact our customer service team to initiate a return.
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We only ship within Canada.
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Once your order ships, you'll receive a tracking number via email. You can use this number to track your package on our website or the carrier's website.



